{"id":163342,"date":"2026-02-10T13:36:39","date_gmt":"2026-02-10T06:36:39","guid":{"rendered":"https:\/\/nicvn.com\/?post_type=job_listing&#038;p=163342"},"modified":"2026-02-10T13:36:39","modified_gmt":"2026-02-10T06:36:39","slug":"operations-support-customer-service-executive","status":"publish","type":"job_listing","link":"https:\/\/nicvn.com\/ja\/operations-support-customer-service-executive","title":{"rendered":"Operations Support &#038; Customer Service Executive"},"content":{"rendered":"<p>\u1ede v\u1ecb tr\u00ed n\u00e0y, b\u1ea1n s\u1ebd l\u00e0m vi\u1ec7c ch\u1eb7t ch\u1ebd v\u00e0 h\u1ed7 tr\u1ee3 c\u00e1c <strong>Account Manager<\/strong> c\u1ee7a c\u00f4ng ty \u2013 nh\u1eefng ng\u01b0\u1eddi ch\u1ecbu tr\u00e1ch nhi\u1ec7m tr\u1ef1c ti\u1ebfp cho kh\u00e1ch h\u00e0ng qu\u1ed1c t\u1ebf. \u0110\u1ec3 \u0111\u1ea3m b\u1ea3o th\u00e0nh c\u00f4ng to\u00e0n di\u1ec7n cho kh\u00e1ch h\u00e0ng, \u0111\u1ed9i Account c\u1ea7n s\u1ef1 h\u1ed7 tr\u1ee3 trong c\u00e1c c\u00f4ng vi\u1ec7c v\u1eadn h\u00e0nh h\u1eb1ng ng\u00e0y, ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u00e0 b\u00e1o c\u00e1o. \u0110\u00e2y ch\u00ednh l\u00e0 vai tr\u00f2 c\u1ee7a <strong>Operations Support Executive<\/strong>.<\/p>\n<p><strong>Nhi\u1ec7m v\u1ee5 ch\u00ednh bao g\u1ed3m:<\/strong><\/p>\n<ul>\n<li>Qu\u1ea3n l\u00fd v\u1eadn h\u00e0nh c\u00e1c l\u00f4 h\u00e0ng (\u0111\u1eb7c bi\u1ec7t l\u00e0 th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed): chu\u1ea9n b\u1ecb v\u1eadn \u0111\u01a1n, ki\u1ec3m tra th\u00f4ng tin ng\u01b0\u1eddi nh\u1eadn, x\u1eed l\u00fd inbound\/outbound tr\u00ean WMS, Excel ho\u1eb7c c\u00e1c n\u1ec1n t\u1ea3ng kh\u00e1c<\/li>\n<li>Ti\u1ebfp nh\u1eadn v\u00e0 x\u1eed l\u00fd c\u00e1c y\u00eau c\u1ea7u h\u1eb1ng ng\u00e0y t\u1eeb kh\u00e1ch h\u00e0ng (v\u00ed d\u1ee5: t\u00ecnh tr\u1ea1ng \u0111\u01a1n h\u00e0ng), gi\u1ea3i quy\u1ebft s\u1ef1 c\u1ed1 ph\u00e1t sinh<\/li>\n<li>Trao \u0111\u1ed5i v\u1edbi nh\u00e0 cung c\u1ea5p v\u00e0 \u0111\u1ed1i t\u00e1c \u0111\u1ec3 x\u1eed l\u00fd c\u00e1c v\u1ea5n \u0111\u1ec1 m\u00e0 n\u1ed9i b\u1ed9 kh\u00f4ng th\u1ec3 gi\u1ea3i quy\u1ebft tr\u1ef1c ti\u1ebfp<\/li>\n<li>\u0110\u1ea3m b\u1ea3o t\u00ednh ch\u00ednh x\u00e1c v\u00e0 h\u1ed7 tr\u1ee3 theo d\u00f5i th\u00f4ng tin v\u1eadn chuy\u1ec3n, tr\u1ea1ng th\u00e1i \u0111\u01a1n h\u00e0ng, th\u00f4ng tin s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5, SOP cho nh\u00e0 cung c\u1ea5p v\u00e0 kh\u00e1ch h\u00e0ng<\/li>\n<li>H\u1ed7 tr\u1ee3 theo d\u00f5i KPI c\u1ee7a nh\u00e0 cung c\u1ea5p li\u00ean quan \u0111\u1ebfn l\u01b0u kho v\u00e0 v\u1eadn chuy\u1ec3n h\u00e0ng h\u00f3a; t\u1ed5ng h\u1ee3p d\u1eef li\u1ec7u v\u00e0 l\u1eadp b\u00e1o c\u00e1o KPI h\u00e0ng tu\u1ea7n\/h\u00e0ng th\u00e1ng cho Wayfindr v\u00e0 kh\u00e1ch h\u00e0ng<\/li>\n<li>Ki\u1ec3m tra h\u00f3a \u0111\u01a1n c\u1ee7a nh\u00e0 cung c\u1ea5p v\u00e0 \u0111\u1ed1i so\u00e1t billing v\u1edbi kh\u00e1ch h\u00e0ng<\/li>\n<li>Th\u1ef1c hi\u1ec7n c\u00e1c c\u00f4ng vi\u1ec7c ho\u1eb7c d\u1ef1 \u00e1n ph\u00e1t sinh kh\u00e1c theo ph\u00e2n c\u00f4ng c\u1ee7a qu\u1ea3n l\u00fd<\/li>\n<\/ul>\n","protected":false},"author":112,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","job_listing_type":[316],"job_listing_category":[],"job_listing_location":[],"job_listing_tag":[],"class_list":["post-163342","job_listing","type-job_listing","status-publish","hentry","degree-bachelor","degree-university","minimum_qualifications-experienced","fields-job-logistics-van-tai","job_listing_type-full-time-permanent"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v15.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Operations Support &amp; 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