2 Job Purpose
\nThe Technician 1st Level Ops is typically working with service layer functionality activities associated to the process areas.
\n3 Principal Accountabilities
\n3.1 Accountabilities
\n\u2022 Be able to perform Alarm Surveillance, Trouble Ticket Management, Change Management Monitoring for 1st Level Service Restoration Activities.
\n\u2022 Be able to manage complaints from Customer Care.
\n\u2022 Be able to ensure Adherence to all Processes.
\n\u2022 Be responsible to escalate within the department \/ group as well as to service support units (ASP) \/ supplier partner functions so that service layer may be maintained at specified level.
\n\u2022 Be able to execute 1st Level Ops activities and routines according to schedules defined by Shift Team Leaders\/NOC Manager.
\n\u2022 Be able to send\/receive\/follow up with trouble reports sent to the delivery units\/supplier\/customer.
\n\u2022 Be responsible for Remote Service Corrective, Preventive Maintenance.
\n3.2 Activities
\n\u2022 Ensure attendance to be on time according to 24\/7 Rotation Shift Roster.
\n\u2022 Ensure all relevant information is captured and communicated during shift handover.
\n\u2022 Monitoring of all alarms on Core PS, Core CS, RAN 2G, RAN 3G, MPBN, VAS and Transmission via NMS when required.
\n\u2022 Trouble reporting of creation, update and closure of generated alarms and complaints.
\n\u2022 Ensure the quality of the content in trouble ticket is maintained.
\n\u2022 1st line trouble shooting of generated alarms and complaints.
\n\u2022 Fault Escalation to relevant parties\/delivery units.
\n\u2022 Ensure inter working relationship and co-ordination of Fault origins with other Vendors.
\n\u2022 Ensure Management Escalation and Updates of Critical\/Major Network problems per the notification and escalation process.
\n\u2022 Ensure the operative performance at specified level according to the contractual SLA and KPI.<\/p>\n
** Job Requirement:
\n5.1 Education
\nDegree \/ Diploma in Electrical \/ Electronic Engineering or telecommunication related fields.
\n5.2 Pertinent Experience
\nHands on experience in the operation, implementation or project management of telecommunication projects specifically in the implementation of core and access network equipment.
\n6 Competencies
\n6.1 Professional\/ Technical Competence
\n\u2022 GOOD knowledge of market dimension (customer, competitor and suppliers) particularly on the telecom industry
\n\u2022 GOOD understanding on troubleshooting
\n6.2 Business Competence
\n\u2022 HIGHLY DEVELOPED English language skill (spoken and written)
\n\u2022 HIGHLY DEVELOPED Ericsson Knowledge
\n\u2022 GOOD knowledge and skill in IS\/IT usage
\n6.3 Human Competence
\n\u2022 HIGHLY DEVELOPED Leadership skills, specifically to be Business Manager, Relationship Builder, Innovator and Competence Developer
\n\u2022 HIGHLY DEVELOPED knowledge and skill in Negotiation and Communication skills (Presentation, Interpersonal, Influencing)<\/p>\n","protected":false},"author":117,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","job_listing_type":[320],"job_listing_category":[400],"job_listing_location":[343],"job_listing_tag":[],"class_list":["post-20697","job_listing","type-job_listing","status-publish","hentry","degree--ja","minimum_qualifications-365","job_listing_type-320","job_listing_category---pr","job_listing_location-ha-noi-ja"],"acf":[],"yoast_head":"\n