Chuyên viên vận hành và chăm sóc khách hàng
– Managing operations for (e-Commerce) shipments including preparing waybills, verifying receiver details, inbound and outbound processing of all shipments through the WMS, Excel or other platforms
– Handling daily Customer Enquiries (for example on shipment status) and problem-solving issues
– Communicating with Suppliers and Partners to successfully resolve any customer queries that we can’t solve ourselves
– Ensure the accuracy of, and assist in, the following up on shipping details, statuses, product and service information, SOP’s for Suppliers and Customers
– Assist the team to monitor Supplier’s KPI regarding the movement and storage of goods, collate this performance information and create KPI reports on weekly/monthly basis for Wayfindr and for the Customer
– Review Supplier invoices and check Customers’ billing
– Perform any manual tasks, ad-hoc duties/projects as assigned by the supervisor or management
Kỹ năng yêu cầu
– Advanced knowledge of MS Office, with a special focus on Excel
– Data driven person who can cope with and do the analysis of various reports from suppliers or customers
– Data analytics skills
– Strong sense of responsibilities, teamwork
– Clear and concise communicator
– Pro-active, careful, detail-oriented, well-organized and willing to handle repetitive tasks
– Good command of written and spoken English
– Occasionally, a few hours of work on Saturdays or Public Holidays may be required but those hours will be compensated in additional Annual Leave or OT pay
– Fresh graduates are welcome if they can demonstrate their skills and capabilities during the interview
Benefit
– Fast-paced and international work environment, surrounded by smart, dedicated colleagues and customers from different countries and cultures
– Career in an exploding industry with plenty of room for growth, both domestically and globally
– The flexibility to work from home
– The chance to be part of a rapidly growing company where everyone values your input and support
– Competitive salary with room for growth, and an attractive annual bonus based on personal and company performance
