Customer Project Manager

Job Summary :
– The Customer Project Manager Job Role purpose is to manage assigned customer projects to secure that project goals are met, customer’s expectations are fulfilled & that the customer relation is handled in the best possible way within the scope of the contract.

Responsibilities & Tasks:
– Establish project plan baseline: define project scope, secure the necessary resources & plans & monitor all activities
– Drive project execution: track project activities , monitor & handle changes, conflicts & escalations
– Handle customer & stakeholder engagement: manage customer relationship building confidence & trust , ensure project progress arranging meetings & customer events
– Manage project finance: ensure financial system monitoring
– Develop the business: participate to contract preparation & to pre-sales meeting
– Develop the CPM discipline: simplify processes, methods & tools with innovative ideas

Core Competences:
– Leadership skills
– Consultative skills
– Financial understanding
– Business understanding
– Sales & business development skills
– Customer insight
– Negotiation & argumentation skills
– Project management skills
– Problem solving
– Presentation & communication skills
– Entrepreneurial & Commercial Thinking
– Persuading & Influencing
– Analyzing
– Leading & Supervising
– Relating & Networking
– Delivering Results & Meeting Customer Expectations
– Planning & Organizing

Minimum Qualifications & Experience Requirements:
– Having Telecom background and knowledge on the telecom market environment.
– Has been in the manager position of sale, marketing or project managements for at least 3-5 year.
– Having Telecom or Business Managements University degree.

Preferred Qualifications & Experience Requirements:
– PMI certifications
– Project Sales Process
– Contract management
– 3rd pp suppliers management experience