Technical Customer Support in Ceramic
– Performs technical assistance, both in the installation of the machinery, as to the needs of preventive and corrective maintenance, so that at all times ensure the continuity of the production process of the client company.
– Installing and commissioning of the new machines.
– Resolution of mechanical, electrical , electronic, pneumatic , and hydraulic , etc. , facilities in use problems.
– Customer to resolve technical questions , as well as commercial attention .
– Customer training in the use of machinery, and routine maintenance .
– Supply parts and inks client companies.
– Related to the area manager or directly from the customer, from whom he receives work instructions or requirements .
– There is a fluid and continuous communication with colleagues and other production departments for the transfer of knowledge.
It has a large customer communication , because his job has a very high commercial component.