Core Engineer (NOC)


Hà Nội

Mức lương

12,000,000 - 14,000,000 VND


1 năm

Job type

Toàn thời gian cố định


Viễn thông

Job ID


Mô tả công việc


– Be able to perform Alarm Surveillance, Trouble Ticket Management, Change Management Monitoring for 1st Level Service Restoration Activities.
– Be able to manage complaints from Customer Care.
– Be able to ensure Adherence to all Processes.
– Be responsible to escalate within the department / group as well as to service support units (ASP) / supplier partner functions so that service layer may be maintained at specified level.
– Be able to execute Front office activities and routines according to schedules defined by Shift Team Leaders/Front Office Manager.
– Be able to send/receive/follow up with trouble reports sent to the delivery units/supplier/customer.
– Be responsible for Remote Service Corrective, Preventive Maintenance.


– Ensure attendance to be on time according to 24/7 Rotation Shift Roster.
– Ensure all relevant information is captured and communicated during shift handover.
– Monitoring of all alarms on core nodes: MSS, HLR, PBN, PCN.
– Trouble reporting of creation, update and closure of generated alarms and complaints.
– Ensure the quality of the content in trouble ticket is maintained.
– 1st line trouble shooting of generated alarms and complaints.
– Fault Escalation to relevant parties/delivery units
– Ensure inter working relationship and co-ordination of Fault origins with other Vendors.
– Ensure Management Escalation and Updates of Critical/Major Network problems per the notification and escalation process.
• Ensure the operative performance at specified level according to the contractual SLA and KPI.

Kỹ năng yêu cầu

- Degree / Diploma in Electrical / Electronic Engineering or telecommunication related fields. - Minimum 3+ years of hands on experience in the operation, implementation or project management of telecommunication projects specifically in the implementation of CORE network equipment - GOOD knowledge of market dimension (customer, competitor and suppliers) particularly on the telecom industry. - HIGHLY DEVELOPED Leadership skills, specifically to be Business Manager, Relationship Builder, Innovator and Competence Developer - HIGHLY DEVELOPED knowledge and skill in Negotiation and Communication skills (Presentation, Interpersonal, Influencing) - GOOD understanding on troubleshooting - GOOD experience in Windows/Solaris/Redhat OS and SQL/PosgreSQL DB