Front Office Engineer (RAN & TRAN Network)


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0 năm

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Toàn thời gian cố định


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– Be able to perform Alarm Surveillance, Trouble Ticket Management, Change Management Support for 1st Level Service Restoration Activities.
– Be able to manage complaints from Customer Care.
– Be able to ensure Adherence to all Processes.
– Be responsible to escalate within the department / group as well as to service support units (ASP) / supplier partner functions so that service layer may be maintained at specified level.
– Be able to execute Front office activities and routines according to schedules defined by Shift Team Leaders/NOC Manager.
– Be able to send/receive/follow up with trouble reports sent to the delivery units/supplier/customer.
– Be responsible for Remote Service Corrective, Preventive Maintenance.


– Ensure attendance to be on time according to 24/7 Rotation Shift Roster.
– Ensure all relevant information is captured and communicated during shift handover.
– Monitoring of all alarms on RAN, Transmission via NMS Nodes when required.
– Trouble reporting of creation, update and closure of generated alarms and complaints.
– Ensure the quality of the content in trouble ticket is maintained.
– 1st line trouble shooting of generated alarms and complaints.
– Fault Escalation to relevant parties/delivery units.
– Ensure inter working relationship and co-ordination of Fault origins with other Vendors.
– Ensure Management Escalation and Updates of Critical/Major Network problems per the notification and escalation process.
– Ensure the operative performance at specified level according to the contractual SLA and KPI.

Kỹ năng yêu cầu

- Degree / Diploma in Electrical / Electronic Engineering or telecommunication related fields. - Welcome for fresh graduation.Professional/ Technical Competence- GOOD knowledge of market dimension (customer, competitor and suppliers) particularly on the telecom industry - GOOD understanding on troubleshootingBusiness Competence- HIGHLY DEVELOPED English language skill (spoken and written) - HIGHLY DEVELOPED Ericsson Knowledge - GOOD knowledge and skill in IS/IT usageHuman Competence- HIGHLY DEVELOPED Leadership skills, specifically to be Business Manager, Relationship Builder, Innovator and Competence Developer - HIGHLY DEVELOPED knowledge and skill in Negotiation and Communication skills (Presentation, Interpersonal, Influencing)


- Working in a professional environment - Fully enjoy the preferential regimes prescribed by the sate - Work time : 8:00 am – 5:30 pm Monday – Friday